PrepLab Support & Help Center

We are here to assist educators, institutes, and students.

Direct Email Support

Reach out to our technical support team for account assistance, integrations, or live class troubleshooting.

support@thepreplab.in

Working Hours & Response SLA

Support Hours: Monday - Saturday, 9:30 AM to 6:30 PM IST

Response Time: First response within 24 business hours

Emergency Live Class Issues: Monitored priority queue

Operated by Innovista Labs LLP

Zoom Integration Assistance

If you are an educator connecting your personal Zoom account to schedule live classes or export cloud recordings, visit our dedicated integration guide.

View Zoom Integration Guide Zoom Privacy Notice

Frequently Asked Support Topics

How do I connect or reconnect my Zoom account?

Log in to your educator account, navigate to Settings > Integrations, and click Connect Zoom Account. Authorize the requested scopes on the Zoom consent screen. If a token expires, simply click Reconnect Zoom.

How do I disconnect PrepLab from Zoom?

Go to Settings > Integrations and click Disconnect Zoom. You can also remove PrepLab directly from your Zoom account by visiting Zoom Marketplace > Manage > Added Apps > PrepLab > Remove. When removed, stored OAuth tokens are permanently deleted.

Why did my live class cloud recording not sync?

Cloud recording requires a paid Zoom account that supports Cloud Recording. Free Zoom accounts only support local recording. If your plan supports cloud recording, allow up to 15-30 minutes after meeting conclusion for Zoom to complete processing.