Privacy Policy

Last updated: November 29, 2025

1. Introduction

Innovista Labs LLP ("we", "us", "our", or "Company") operates ThePrepLab, an educational assessment and test preparation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services (collectively, the "Services").

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Services:

Account Information: Name, email address, phone number, password, profile picture, and role (student, educator, administrator)
Institutional Information: Institution name, designation, subjects taught, years of experience (for educators)
Educational Data: Test responses, performance metrics, study progress, custom questions created, academic areas of interest
Payment Information: Billing address and payment details (processed securely through third-party payment processors)
Communications: Messages, feedback, and support inquiries you send to us

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

Usage Data: Pages visited, features used, time spent, click patterns, test completion rates
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze platform usage
Performance Data: Error logs, system performance metrics, API response times

2.3 Information from Third Parties

We may receive information from third-party services such as Google Sign-In for authentication, payment processors for transaction details, and analytics providers for usage insights.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Provide and maintain the Platform
• Process test submissions and generate results
• Create personalized learning experiences
• Manage user accounts and authentication

Analytics and Improvement

• Analyze usage patterns and user behavior
• Improve platform features and functionality
• Develop new educational content and tools
• Conduct research and statistical analysis

Communication

• Send service-related notifications and updates
• Respond to inquiries and provide support
• Send marketing communications (with your consent)
• Notify you about changes to our Services

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service
• Resolve disputes and investigate complaints

4. How We Share Your Information

4.1 Within Your Institution

If you are part of an educational institution using our Services, we may share your data with authorized administrators and educators within your organization for educational purposes.

4.2 Service Providers

We may share information with third-party service providers who assist us in:

Cloud hosting and infrastructure (Google Cloud Platform, Firebase)
Payment processing
Email delivery and communications
Analytics and performance monitoring
Customer support tools

These providers are contractually obligated to protect your data and use it only for the specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to:

Comply with legal obligations
Protect our rights, property, or safety
Prevent fraud or security threats
Respond to emergencies

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information:

Technical Measures

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure authentication systems
• Regular security audits
• Firewall protection

Organizational Measures

• Access controls and authentication
• Employee training on data protection
• Incident response procedures
• Regular backup systems
• Vendor security assessments

Please note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our Services and maintain your account
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements
Maintain business records and analytics

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal data in a structured, machine-readable format

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal retention requirements)

Restriction

Request restriction of processing in certain circumstances

Objection

Object to processing of your data for marketing purposes

Withdraw Consent

Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@thepreplab.in. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Essential Cookies

Required for platform functionality and authentication

Analytics Cookies

Help us understand how users interact with the Platform

Functional Cookies

Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are designed for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will take steps to delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on the Platform

Your continued use of the Services after changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name

Innovista Labs LLP

Platform

ThePrepLab

Website

https://thepreplab.in

Privacy Email

privacy@thepreplab.in

Support Email

support@thepreplab.in

Your Privacy Matters

At Innovista Labs LLP, we are committed to protecting your privacy and maintaining the trust you place in us. We continuously review and update our practices to ensure the highest standards of data protection. Thank you for choosing ThePrepLab.